At SIM TV, we strive to provide excellent service to all our customers. If you are not satisfied with your purchase, we offer a refund within 7 days of the original purchase date, subject to the terms and conditions outlined below:
Eligibility for Refund:
- Refunds are available for new subscriptions or purchases made directly through SIM TV.
- To be eligible for a refund, you must request it within 7 days of the original purchase date.
- Refunds are not available for services that have been used or consumed in any way.
- Refunds are not available for subscriptions purchased through third-party vendors or resellers.
How to Request a Refund:
To request a refund, please contact our customer support team at support@simtv.ca. Provide your name, email address, order number, and a brief explanation of why you are requesting a refund.
Refund Processing:
- Once your refund request is received and approved, we will initiate a refund to your original method of payment.
- Refunds may take up to 5-7 business days to appear in your account, depending on your financial institution.
- Any fees incurred during the refund process (e.g., transaction fees) will be deducted from the refund amount.
No Refunds After 7 Days:
Please note that refunds will not be issued for any requests made after 7 days from the original purchase date.
Contact Us:
If you have any questions or concerns about our refund policy, please contact us via email at support@simtv.ca.