At SIM TV, we strive to provide excellent service to all our customers. If you are not satisfied with your purchase, we offer a refund within 7 days of the original purchase date, subject to the terms and conditions outlined below:

Eligibility for Refund:

  1. Refunds are available for new subscriptions or purchases made directly through SIM TV.
  2. To be eligible for a refund, you must request it within 7 days of the original purchase date.
  3. Refunds are not available for services that have been used or consumed in any way.
  4. Refunds are not available for subscriptions purchased through third-party vendors or resellers.

How to Request a Refund:

To request a refund, please contact our customer support team at Provide your name, email address, order number, and a brief explanation of why you are requesting a refund.

Refund Processing:

  1. Once your refund request is received and approved, we will initiate a refund to your original method of payment.
  2. Refunds may take up to 5-7 business days to appear in your account, depending on your financial institution.
  3. Any fees incurred during the refund process (e.g., transaction fees) will be deducted from the refund amount.

No Refunds After 7 Days:

Please note that refunds will not be issued for any requests made after 7 days from the original purchase date.

Contact Us:

If you have any questions or concerns about our refund policy, please contact us via email at