Thank you for choosing SIM TV for your entertainment needs. Below are our standard terms and conditions regarding refunds:
Refund Eligibility Period:
Customers are eligible for a refund within the first 7 days of their subscription purchase.
Refund Procedure:
To request a refund within the eligible period, customers must contact our support team at support@simtv.ca with their subscription details and the reason for the refund request. Refunds will be processed back to the original payment method used during the purchase.
No Guarantees of Uptime:
While we strive to provide a reliable service, we do not guarantee uninterrupted access to our IPTV service. Factors such as internet connectivity, server maintenance, and external network issues may affect service availability.
Refunds After 7 Days:
Refunds will not be issued for any reason after the initial 7-day period following the subscription purchase. Subscribers are responsible for evaluating the service and its suitability within this timeframe.
Exceptions to Refund Policy:
Refunds may be granted at our discretion in exceptional circumstances, such as technical issues beyond reasonable control or failure to deliver the subscribed service as advertised.
Cancellation of Subscription:
Customers can cancel their subscription at any time. However, cancellation does not entitle them to a refund after the initial 7-day period.
Changes to Refund Policy:
SIM TV reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notification to subscribers.
By subscribing to our service, you acknowledge that you have read, understood, and agreed to abide by our refund policy.
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at support@simtv.ca. We’re here to assist you.
Thank you for choosing SIM TV.